Help with your order

Temporary notice for all customers outside North America – our warehouse is undergoing scheduled maintenance, which may delay some orders placed between 28th April – 4th May by up to one week. Normal service will resume from the 5th!

United Kingdom – 2-3 days

Europe – 5-10 days

North America – 5-14 days

All other countries – 10-14 days

For each order:

United Kingdom – £5

United States – $7.25

Europe Zone 1 – £9.75

Zone 1 includes Ireland, France, Germany, Netherlands, Luxembourg, Belgium, Austria and Denmark

Canada & Mexico – US$24

All other countries – £18

UK orders

Books are shipped from our British warehouse, so there will be no customs charges or tax for you to pay.

United States orders

Tax: We may be obliged to collect tax on orders. The rate will be set according to your state’s rates and will be itemised at the checkout before you complete your order for transparency.

Customs Charges: Books are shipped from our US warehouse, so there will be no customs charges for you to pay.

European Union orders

Tax: We may be obliged to collect tax on your order. The amount will be set according to your country’s rates and will be itemised at the checkout before you complete your order for transparency.

Customs Charges: Orders to the EU are shipped from Britain. Pluto is registered with the IOSS system, so for most EU orders you should not have to pay any customs charges.

There are exceptions to this. You may incur customs charges if:

·         Your order is over €150

·         You reside in a European country outside the EU

·         If you are delivering to a business address

In these cases, customs charges may be applied to your order at the border. We can’t advise how much these charges will be, so please check your country’s regulations for further information. You are responsible for covering these charges. If you choose not to pay them, the books will be returned and they will not be eligible for a refund.

Canada and Mexico orders

Tax: No tax will be applied to your order.

Customs: Orders to Canada and Mexico are shipped from the US. Your order may be eligible for a customs charge. We can’t advise how much these charges will be, so please check your country’s regulations for further information. You are responsible for covering these charges. If you choose not to pay them, the books will be returned and they will not be eligible for a refund

For all other orders

Tax: We do not apply tax to any other region.

Customs: As books will be shipped from our British warehouse, your order may be eligible for a customs charge. We can’t advise how much these charges will be, so please check your country’s regulations for further information. You are responsible for covering these charges. If you choose not to pay them, the books will be returned and they will not be eligible for a refund.

Please ensure you have not included any characters that are not standard English Roman characters. Please remove all punctuation, symbols, or letters that are not used in the English alphabet.

We accept most common card brands, including VISA, Mastercard, American Express, Discover, Diners, and others. There is also an option to pay via PayPal and GooglePay.

It is possible we do not accept the type of card you are using, or that your billing address does not match the address on file with your card issuer. Alternatively, your chosen payment method has expired, or you do not have sufficient funds in your account to complete the transaction. If all your details were entered correctly then try another card, or get in touch with your bank to find out what the problem was. If you are struggling, you can also try PayPal or GooglePay.

In general, no. We are a small team and are only able to accept orders placed through the website. This method enables us to process orders efficiently and securely. However, if you have accessibility issues and cannot use the website, we’d be happy to take your call. Please call us +44(0) 208 348 2724. This office runs to London times. Please note our office is not always staffed.

Yes. You will receive a fully itemised receipt via email immediately after placing your order. It will detail all tax and shipping charges.

We recommend you contact our sales team to arrange business orders, especially if ordering to the EU. Please refer to the trade sales section on our Contact Us page.

We do not offer gift receipts, meaning that all deliveries will include an itemised receipt.

Currently, we can’t ship to Russia, Israel, Saudi Arabia, Qatar, Lebanon, United Arab Emirates (UAE), Bahrain, Iran, and Kuwait.

If you want to access our books from Israel, a selection is stocked at The Educational Bookshop and ProBook.

Most orders should be dispatched in one shipment. The exceptions include:

·         If your order contains a pre-order, this will be dispatched later when the book is published

·         If your order contains merchandise, this will be posted separately from our books

·         Occasionally, some books come from different warehouses. These will be shipped separately.

Unfortunately, in most cases, we cannot amend your shipping address once you have placed your order. If the change is related to a pre-order that has not yet shipped, please email us at weborderhelp[at]plutobooks.com, and we may be able to amend it.

If you decide you no longer wish to receive your pre-order before it is published, then please email weborderhelp[at]plutobooks.com with the details. We will be able to refund and cancel your pre-order, as long as it has not shipped.

Probably not, but if you spot an error in your order then email weborderhelp[at]plutobooks.com with all the relevant details as soon as possible.

All orders outside North America

Yes. You will receive an email from from the courier service via Wiley Books with tracking information, allowing you to view the status of your order once it is dispatched.

North American orders

We do not provide tracking details as standard, however, if it has been over 14 days and you are worried that your order may be lost, we can access those tracking details for you. Please email us at weborderhelp[at]plutobooks.com.

All orders outside North America

All orders for books are sent via a tracked service. You can find the tracking link in your email from the courier service via Wiley Books to follow your parcel’s journey. If you haven’t received your order within the delivery estimates listed on this page, please check your tracking information and contact the courier if you suspect it has been held up.

Please note, some books are shipped separately. If you have received part of your order, it is likely the remaining books are on their way.

Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour, or been taken to a local depot. 

If you believe that your order is lost, please let us know at weborderhelp[at]plutobooks.com. You must alert us to a missing order within 30 days of the estimated delivery date.

North American orders

Please note, some books are shipped separately. If you have received part of your order, it is likely the remaining books are on their way.

Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour, or been taken to a local depot.

If you have not received your complete order after 14 days, please notify us at weborderhelp[at]plutobooks.com. We will contact our warehouse to retrieve tracking details for you. You must alert us to a missing order within 30 days of the estimated delivery date.

Please let us know right away. If you contact us within 30 days of receiving your order we will do everything we can to issue a replacement or a refund for any damaged items. Write to weborderhelp[at]plutobooks.com with your full order details, as well as a photo of the damaged item.

Please return the book to us within 14 days of receiving your order if you want a refund.

For physical books, any returns must be in pristine condition. Please note that we cannot provide return postage. We will refund you within 7 working days of receiving the returned book(s). Please label your parcel ‘website order refund’, and include your details, including your name, email address and order number.

If you are based outside of North America:

FAO Website Refunds, Pluto Press, New Wing, Somerset House, Strand, London, WC2R 1LA, Tel: 0208 348 2724

If you are based within North America:

FAO Website Refunds, Pluto Press Inc.,1930 Village Center Circle, Ste. 3-834, Las Vegas, NV 89134, Tel: (888) 426-9552

For ebooks, accidental purchases must be reported to us within 14 days. Refunds will be issued within 7 days from the date we receive your request.

All refunds are processed on the original card used at the time of the purchase, or via the payment provider you chose to pay with. If you have any questions about your return, please contact us at weborderhelp[at]plutobooks.com.

The first step is to log in or create an account using the same email you used to place your order. Then, navigate to your account area by clicking on the person-shaped icon in the top right. In your account area, select ‘Your ebook library’ from the menu on the left. Here you will find links to all ebooks available to you.

We recommend that you download your ebooks immediately after purchase, then store and back them up safely. The links will remain active for two years, but we cannot replace any ebook files you have lost after this date.

All our ebooks are DRM-free. They can be uploaded to all e-readers.

If you are using Apple iOS (for iPad/iPhone), you can open epub files on your device by saving the document in the Files app of the phone and reading it via the Apple Books app. There are a number of alternative and free eBook readers available if you would prefer.

For Android devices, you can read ebooks with the Google Play Books app. For a step by step guide, see the Google Play Book help section. There are a number of alternative and free ebook readers available if you would prefer.

If you’re using a Kindle or the Kindle app, you can also use your ‘Send-to-Kindle’ email address ending in kindle.com, to wirelessly deliver your ebook to your Kindle account.

If you are using a Kobo e-reader, you can upload the .epub file to the reader. Please follow the steps on the Kobo website.

If you are reading on a Windows desktop, there are a number of free apps you can use. We recommend you search for the most recent applications.

It is Pluto’s policy to bundle a free ebook with every print book ordered, however some of our books don’t have ebook versions, usually if the book was published a long time ago, or if we don’t have the rights to sell that format. If you don’t see an ebook option listed on the book’s page, you will not receive one with your order.

No, we do not supply our books as pdfs. The digital format we offer is .epub, which is compatible with all e-readers.